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DO I NEED TO SHOW PROOF OF MY PETS VACCINATIONS?Yes, We ask that your pet is fully vaccinated but only require proof of the Rabies vaccine. First time clients need to bring in the Rabies Certificate. Your vet office can fax them to (417) 281-3585 or we can make copies at drop off. What if your pet can't get vaccinated? That's okay, we will just need a note from the vet stating the pet is safe to groom without vaccinations.
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HOW CAN I PREPARE MY PET BEFORE THIER APPOINTMENT?Make sure your pet is in good health on the day of his/her appoinment. It is important to be available for pickup at the time the groom is completed unless previously stated and accommodated. Bring a unique treat that they only get when talking about the groomer, driving to the groomer, and at the groomers. This treat should be extra special and something they only get when associating the specfic treat with the groomers. (lunch meat, cheese, doggy meatballs, etc.) Make sure pet is free from fleas/ ticks. Brush pet as thoroughly as possible. Have vaccination documents accessible. Make sure your pet has had time to go potty prior to dropping off.
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DO YOU GIVE TOURS OF THE SALON?Yes. We give tours of the salon between 8 AM and 10 AM when we are the least busy. This allows us to take our time in answering any questions you might have.
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WHEN DO I NOT BRING MY DOG IN FOR IT'S APPOINTMENT?You should not bring your dog in for grooming or a bath under the following circumstances: your dog is sick or unhealthy your dog had vaccinations within the last 48 hours your female dog is in heat your dog has excessive amounts of fleas your dog has ticks
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CAN I WATCH WHILE MY DOG GETS GROOMED?Unfortunetly no. Dogs tend to exibit much more anxiety while thier owner is present which can lead to injury. Instead we ask that you bring a special treat for your dog and book an express groom so you can wait outside. (A special treat is a treat they ONLY get when coming to see us.)
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WHAT TYPE OF PAYMENTS DO YOU TAKE?We accept cash (preferred), debit/credit, and checks. We also have Venmo and Paypal for select services. (Please note: A returned check will result in a fee of $35. Full payment for services rendered plus fees will be invoiced and must be settled within 5 days.)
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CAN I RECEIVE DISCOUNTS?YES! There is always ways to save. To stay up to date on our promotions, discounts, free-bees, and more please follow us on Facebook and subscribe to our newsletter to be the first to know when we can save you money! Clients on a schedule of 2 weeks or less also enjoy 10% off each visit. Don't forget we have Referral Perks! Discounts only apply to service price, not add-ons.
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HOW LONG DOES GROOMING TAKE?Typically dogs are in our care for 2-3 hours depending on coat condition, cut style, size of pet, etc. If you have multiple dogs the time may increase. We will let you know at drop off what time to expect your pets to be ready. Pets need to be picked up as soon as they are ready unless otherwise discussed and accommodated. We give a 30 minute "heads up" call before we complete your pet. If you have to drop off before work and pick up after work please disclose that at the time of booking the appoinment. (We love hanging out with your pets but we have limited kennel space.) If your pet needs a one-on-one appointment please schedule an express groom.
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WHAT IS A FEAR FREE SALON?Being a Fear Free Certified Salon means that we are a muzzle free zone. Instead we focus on conditioning the pet to love grooming by desensitizing them to the process through positive reinforcments and LOTS of food/love. All pets can overcome their fear of grooming, it just takes time. Time we dedicate to any dog that needs us!
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CAN I JUST SHOW UP WHEN I THINK MY DOG MIGHT BE READY?We would greatly appreciate it if you would call/text before coming in just incase your pet is on the table. When owners walk in and their pet is on the table, the pet gets so excited that we are typically unable to finish the grooming safely. If you do arrive before the time we had told you your pet would be ready, just give us a call from the parking lot please!
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